Contact

Last updated November 10, 2026

A question about a product, a color, an order, a delivery or a return? Write to us and a real person will answer.

E-mail

contact@rimecups.com

We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Customer support is by e-mail only: there is no phone line, and every message gets a written answer you can keep.

The shop does not take orders yet, but you are welcome to write to us about a product or a color before it opens.

Help choosing

Not sure which one to take? Tell us what you want to carry, and where, and we will tell you which product suits it. In short:

• Cold drinks with a straw: the Daily Tumbler 40, the Flip Tumbler 30, the Snap Tumbler 40 and the Flip Bottle 24. Their straw lids are for cold drinks only.
• Cold drinks without a straw: the Slim Bottle 20, with its small screw cap and a top that unscrews for ice.
• Hot or cold drinks: the Commute Mug 12, the Flip Top Mug 12 and the Camp Mug 12.
• Food: the Food Jar 14, hot or cold.
• Mixing a cold drink: the Shaker Bottle 20.

All ten come in the same eight colors. If you want a color described in words before you choose, ask us: colors look a little different from one screen to another.

What to include

• Your order number, if you have one.
• The name and e-mail address used for the order.
• The product or products concerned, with their colors.
• A short description of what you need.
• For an item that arrived damaged, wrong or defective: photos, or a short video, of the item, the packaging and the shipping label.
• To change a shipping address: the full corrected address, within our delivery area. Please write as soon as possible, because we cannot change the address once the order has shipped.

Tell us only what we need to help you. If you mention an injury, we use it only to answer you, as explained in our Consumer Health Data Privacy Policy. A photo of the product and its packaging is enough for a claim: we never need a photo of you.

Common requests

• A color question: ask us to describe a color, or to tell you how it compares with another one. Please check the color before the first fill: see Wrong color.
• An order, or a charge you do not recognize: e-mail us with your order number, before you contact your bank, and we will tell you what it is.
• Delivery times, tracking, delays and the delivery area: see Shipping & Delivery.
• Canceling an order before it ships: e-mail us with your order number and “Cancel” in the subject line. See Cancellations.
• A return, or an item that arrived damaged, wrong or defective: see Returns, Refunds & Cancellations, and send photos for a defect or damage. Please e-mail us before you send anything: every return needs our authorization first, and the return address may be outside the United States.
• A safety concern: see Reporting a safety concern below.
• The materials documents: e-mail us with “Materials” in the subject line and the name of the product. See Asking for the documents.
• Using and cleaning our products: see Use & Safety.
• Privacy requests (access, correction, deletion, a copy of your information, opt-out or appeal): e-mail us with “Privacy request” in the subject line. See our Privacy Policy.
• Help using the website: see Accessibility.
• Who we are: see Seller Information.

Reporting a safety concern

If you think one of our products is unsafe, or something happened with it, stop using it and e-mail us with “Safety” in the subject line: the product, its color, your order number if you have it, what happened and, if you can, photos. We keep a record of every report. If someone is hurt, get medical help first, and in an emergency, call 911. You can also report a safety concern to the U.S. Consumer Product Safety Commission at SaferProducts.gov. See Reporting a problem.

Mailing address

Our mailing address, for letters and legal notices, appears on our Seller Information page as soon as it is published. It is not a store or a showroom, and it is not a returns address: we cannot receive visitors or products there. For a return, please e-mail us first: we send you a return authorization with the return address and instructions.