Seller Information
Last updated November 10, 2026
This page tells you who runs this website and who sells RIME products. Every order placed on this website will be a contract between you and the company that operates RIME, now being registered in the United States, identified in the table below.
On this page
Who we are
| Seller | RIME is sold by the company that operates RIME, now being registered in the United States |
|---|---|
| Brand | RIME |
| Legal form | Registration in progress |
| Registration number | Published here once issued |
| Registry | Wyoming Secretary of State, once filed |
| Registered and mailing address | Published here once the company is registered |
| Representative | Published here once the company is registered |
| contact@rimecups.com | |
| Customer service | By e-mail, so every answer you get is in writing. We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. There is no phone line: e-mail is the way to reach us. |
The address in this table is for letters and legal notices only. It is not a store, a showroom, a warehouse or a returns address: we cannot receive visitors or products there. A return needs our authorization by e-mail first, and the return address is sent to you then. It may be outside the United States. See Returns, Refunds & Cancellations.
Before the shop opens
The company that will sell RIME products is being registered in the United States, and online payment is being set up. The shop takes no orders until the company is registered and online payment is set up. The details shown above as pending will be published on this page before the shop takes its first order.
Until then, you can browse the products and fill a cart, but the checkout page shows a summary only: no order can be placed or paid, nothing is charged, and no personal or payment information is collected.
How to reach us
Write to contact@rimecups.com. A real person reads your message and answers it within 2 business days. Please include your order number if you have one. Our Contact page lists what to include for each kind of request.
What we sell
RIME sells insulated tumblers, bottles, mugs and a food jar: ten products, each at one price, shown on its product page and the same in every color. Every product comes in the same eight colors: Snow, Alpenglow, Rowan, Glacier, Granite, Lichen, Fjord and Basalt.
- Tumblers: the Daily Tumbler 40, a 40 fl oz straw tumbler with a side handle, a clear lid with a cover that turns to a straw opening, a drink opening or closed, and a reusable straw; the Flip Tumbler 30, a 30 fl oz tumbler with no side handle, a flip-up straw and a folding carry handle; the Snap Tumbler 40, a 40 fl oz handle tumbler with a clear lid and a straw that flips up from under a cover and folds back into the lid.
- Bottles: the Flip Bottle 24, a 24 fl oz bottle with a flip-up straw and a carry loop; the Shaker Bottle 20, a 20 fl oz shaker with a mixing strainer, a spout with a tethered cap, a carry loop and a storage base; the Slim Bottle 20, a 20 fl oz slim bottle with a small screw cap and a top that unscrews for ice.
- Mugs and the food jar: the Food Jar 14, a 14 fl oz wide-mouth jar with a screw-on lid with a brushed steel top and a spork in a side bracket; the Commute Mug 12, a compact 12 fl oz travel mug with a sip lid and a cap with a carry loop; the Flip Top Mug 12, a slim 12 fl oz travel mug with a lid that flips open with a tab; the Camp Mug 12, a 12 fl oz mug with a loop handle and a clear press-on lid.
The body of each product is described by the maker as double-wall, vacuum-insulated stainless steel. Each product is sold on its own. All our products are imported, and none of them is a toy. What each product is made of, as the maker describes it, and what we are still confirming, are on our Materials & Prop 65 page. The straw tumblers and the Flip Bottle 24 are for cold drinks only: please read our Use & Safety page before the first use.
How orders will work
- Currency: all prices are in US dollars (USD).
- Shipping: Shipping is included in the price; there is no separate delivery charge.
- Import duties: Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full.
- Sales tax: where it applies, it is calculated at payment and shown before you pay.
- Delivery area: the 50 US states and Washington, D.C. only. We do not deliver to US territories, to APO, FPO or DPO addresses, or outside the United States. See Shipping & Delivery.
- Delivery times: we prepare your order in 1 to 3 business days and transit takes 7 to 12 business days, so orders usually arrive about 8 to 15 business days from order confirmation. Deliveries to Alaska and Hawaii can take a few days longer. Every order is tracked.
- Returns: Unused items in their original packaging can be returned within 30 days of delivery for a change of mind. Because our cups, bottles, mugs and the food jar touch what you drink and eat, anything that has held a drink or food cannot be returned for a change of mind: please check the color before you fill it for the first time. A product that arrives defective, damaged or wrong, or shows a defect within those 30 days, is replaced or refunded, even if it has been used. Return shipping for a change of mind is paid by the customer; we send the return address by e-mail, and it may be outside the United States. For a defective, damaged or wrong item, we pay it.
- Refunds: to your original payment method within 5 to 10 business days after we receive and check the return, or after we accept your claim when we do not need the item back.
- Cancellations: at no cost, at any time until your order ships. See Cancellations.
The details are in our Terms of Sale, Shipping & Delivery and Returns, Refunds & Cancellations pages.
Payment
Online payment on this website is not open yet. Until it opens, the checkout page shows a summary of your cart only: no order can be paid, nothing is charged, and no personal or payment information is collected. Once it opens, this is how payment will work:
- Accepted payment methods: Credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay.
- When you are charged: once, for the total shown at checkout, when you place your order. Every order is a one-time purchase, with no subscription: nothing renews and nothing is billed again.
- Card details: you enter them on the encrypted payment form of a third-party payment processor that complies with the Payment Card Industry Data Security Standard (PCI DSS). We never see or store your full card number. Our website is served over an encrypted HTTPS connection.
- On your statement: the charge should appear as RIME SHOP, sometimes followed by a short reference added by the payment processor or your bank. If you do not recognize a charge, please e-mail us first and we will tell you what it is.
Product safety
In short: never use a straw lid with a hot drink, never put a cup, a bottle, a mug or the jar in the microwave, the oven or the freezer, never close a lid on a carbonated drink or on dry ice, keep hot drinks and small parts away from children, clean the lid, the straw and the seals after every use, and stop using a product that is dented or cracked or whose base cap is loose or missing. The full information is on our Use & Safety page.
If you have a safety concern about one of our products, stop using it and e-mail us with “Safety” in the subject line. You can also report it to the U.S. Consumer Product Safety Commission at SaferProducts.gov.
Trademarks
The RIME name and logo, the design of this website, and its text and images belong to the company that operates RIME or its licensors. Please do not copy or reuse them for commercial purposes without our written permission.
RIME is an independent brand. It is not affiliated with, sponsored by or endorsed by any other drinkware brand, maker or retailer, and it does not name any of them. Payment brands named on this website belong to their owners. We name them only to tell you how you will be able to pay. It does not mean any partnership or endorsement.
Governing law and disputes
Orders placed on this website are governed by the laws of the State of Wyoming, as described in our Terms of Sale. This choice of law does not take away any protection that the law of your own state gives you. Our Terms do not require arbitration. We simply ask you to contact us first, so we can try to put things right. See Resolving a problem.
Notice for California residents
Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Accessibility
We want this website to be easy to use for everyone. If any part of it is hard to use with your device or assistive technology, e-mail us at contact@rimecups.com and we will help you. See our Accessibility page.